Refund Policy & Procedure

Refund Policy

Expired Products
For any expired products, a full product refund will be given. Have to send the product image with the expiry date showing, order no, and the invoice of the order.

Damaged/Spilled/Rotten Products
If any product is damaged or spilled or rotten a full refund for the product will be given. Have to send the product/package image showing the problem, order no, and the invoice of the order.

Missing Items
For any missing items complaints have to send an image showing the delivery package image with delivered items, Physical Invoice image, and order number. We will do an investigation for the dispatched order. After investigation, we will refund full for the missing products.

Refund Procedures

If your payment was made with Credit Card the refund will be processed to the credit card. A 3.6% processing fee will be applied if the refund is requested by the customer. If a refund is issued by us for missing products, product refunds there will be no processing charge. Card Refund can take anywhere from 5~10 business days to show up on a customer’s bank account
Refunds issued as Gold Points(Website Points) will be added to customers’ accounts on our website. Points can be used to order anything from the website. Points refund can take anywhere from 1~3 business days to show up on the customer’s account. Customers’ email which is used to order on the website has to be given.
Refund requests via JP Post Cash Card can take anywhere from 5~10 business days to issue. Customers have to send the JP Post Cash Card Number, and Clear Image to us via the complain form with the order number and refund request.